Category Archives: VisitEngland 4 Star Gold

4 Star Gold Awards for our luxury log cabins

VisitEngland 4 StarVisitEngland Gold AwardWe love our luxury log cabins and are delighted the VisitEngland assessor loved them too!

At our recent inspection we retained our 4 Star Gold Awards rating through the VisitEngland Quality Assessment Scheme.

4 Star Gold Award

Star ratings are not only awarded on the quality of our facilities, but also on the services provided and our hospitality. The inspection covers all aspects of the business and visitor journey, from initial enquiry and the website through to guest stay and departure. To gain the extra Gold Award in addition to the 4 Star rating shows that our standards and customer service are extremely high.

VisitEngland 4 Star Gold Awards

Like the Hotel Inspector Alex Polizzi on the television the VisitEngland assessor is extremely thorough, checking everything from cleanliness, to pots and pans and ensuring mattresses are springy and comfortable. No stone is left unturned – tops of wardrobes, under beds, backs of cupboards, all the nooks and crannies are checked!

Top Team

Thanks to our amazing team of hardworking housekeepers I am delighted to say that the inspector reported “The underlying levels of cleanliness were found to be very high” and “sanitary ware is sparkling”! She also praised the wide selection of accessories and lovely personal touches.

National Accessible Scheme

The Inspector also assessed our disabled facilities and we are proud to have retained our National Accessibility Scheme ratings for Mobility, Visual and Hearing. The inspector was impressed with the excellent provision of mobility aids including an off road wheelchair. You can read more about this in our next blog, or view our disabled holiday accommodation.

Welcome Cyclists, Walkers and Families

In addition to the star rating we also have extra facilities and provisions to Welcome Families, such as highchairs and travel cots, toys and games. Hoe Grange is an ideal base for exploring the Peak District countryside so to Welcome Cyclists and Walkers we have route maps, washing facilities, puncture repair kits and secure cycle storage for guests to leave their bikes.

Why bother with inspections?

We value the inspection process as an excellent way for us to ensure we have everything in tip top condition ready for your arrival. We continually strive to improve our log cabins and gorgeous glamping pods so you can relax and enjoy your holiday to the full. It’s all the little things that make the difference, such as new Denby pottery mugs, our #LoveLocal welcome pack of Peak District goodies and up to date leaflets to inspire you to visit our amazing local attractions.

A good nights sleep

Hip;ley master bedroomAlthough the inspection is once a year we have a continual improvement plan in place to renew and improve our facilities on an ongoing basis . For example in January we refreshed Hipley master bedroom, which now has a sumptuous superking bed. With the new mattresses guests have the flexibility for the bed to be split into 2 singles if staying as a group of friends rather than a couple.

To add a contemporary touch I also bought a beautiful new print of Wirksworth skyline for the wall from a local artist.

New for 2018

Pizza ovenThere is nothing better than food with friends so why not treat yourself to a fun evening and hire the outdoor pizza oven. To make things easy we provide the oven and logs, together with the pizza dough and passata. All you have to do is provide the cheese, your favourite toppings and then get cooking.

Our new #LoveLocal shop and laundry room is also nearly complete – watch this space for further news!

guest reviewI believe that our guests appreciate the effort we go to to maintain our high standards. However don’t just take our word for it; we have some wonderful comments in the guest book or read what our guests say about us on TripAdvisor.

Every picture tells a story, so why not take a peek inside our gorgeous log cabins with our new 3D virtual tours!

We look forward to welcoming guests both old and new in 2018!

Felicity