We don’t like writing terms and conditions, and we know you don’t like reading them, but they’re here for a reason, and that’s to protect both you and Hoe Grange Holidays. So, make yourself a cup of tea (or coffee) and take the time to read our small print. If you have any further questions on our Terms and Conditions, please don’t hesitate to contact us.
1. Terms and Conditions
Terms and conditions apply to Guests and all members of their party (including any day visitors, who must be pre-approved with Owners). It is the Guests’ responsibility to ensure that each member of their party is aware of and accepts the Terms and Conditions and the obligations contained therein.
The Owners reserve the right to cancel a booking without compensation or refund should Guests not comply with any of the Terms and Conditions outlined below.
4. Cancellations
Bookings made 9th January 2021 onwards
- Cancellations must be notified to and received by us in writing (preferably by email). Once received we will confirm and process your cancellation request.
- We offer Flexible Cancellation which removes the stress and worry from booking your holiday. You can cancel your Booking and obtain a full refund of the accommodation costs up to fourteen (14) days before the arrival date. For example, if your arrival date is a Friday, you can cancel as late as 11.59pm the Friday two weeks prior to this. However, we ask that you give us as much notice as possible about your cancellation.
- If you cancel later than fourteen (14) days before the arrival date then we are unable to refund your Booking, as we will have incurred costs and are unlikely to be able to re-let our accommodation in such a short period of time.
For this reason, we strongly recommend you take out your own travel insurance for UK holidays which includes cancellation cover. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to do so then you accept responsibility for any loss that you may incur due to your cancellation.
Covid 19
In addition to the above cancellation terms, if either the lead person on the booking or Hoe Grange Holidays is placed under additional covid-19 related restrictions, or a member of the party receives official notice to self-isolate, a full refund will be given for cancellations up to 2 days before arrival. (NB Official evidence will be required).
Bookings made prior to 27th March 2020
(including postponed bookings where the original booking was made prior to this date) Terms & Conditions published and attached to your booking at the time apply.
Bookings made between 27th March 2020 and 8th January 2021.
Guests may cancel a booking any time up to 3 days before arrival for any reason and receive a full refund.
The refund payment for cancelled bookings will be released back to you on the scheduled date of check-out, either to your credit card or bank account, depending on how you paid.
Cancellations made 2 days or 1 day prior to, or on the day of check-in will not be eligible for a refund. Example: For a check in on Friday, Guests can cancel the prior Monday, Tuesday, but not Wednesday (2 days prior) or Thursday (1 day prior) or Friday (day of check in).
You may cancel your booking by simply notifying us (Hoe Grange Holidays) that you wish to do so at least 3 days prior to the arrival date, by email.
Applicable to all bookings
- You may not under any circumstances transfer your booking to anyone else without prior consent.
- Following your booking, in the unlikely event of your accommodation becoming unavailable due to circumstances outside our control, every effort will be made to provide alternative accommodation at Hoe Grange or nearby self-catering accommodation, or alternatively a complete refund will be paid including the deposit.
- The Owners do not accept responsibility for breakdown in public or local supplies, including water or electricity, nor any claims against inconvenience caused by such incidences, or by building works that may be deemed as necessary.
- In the case of any breakdown Guests are asked to notify the Owners immediately. We will try our best, in conjunction with the service company concerned, to correct the fault as soon as possible.
- In the event of a national or local disease epidemic, whether human or animal, the Owners reserve the right to cancel any booking at any time.
- The Owners retain the right to refuse to hand over the cabin/pod/caravan to a Guest, or repossess holiday accommodation if it is reasonably believed that any damage is likely to be caused.
- Owners can also repossess the cabin/pod/caravan if damage has already been caused. No refunds will be given in these circumstances.
- Any complaints must be made known to the Owners immediately. No complaints will be entertained after the end of the hiring period or after Guests have departed.