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    terms and conditions

Our terms and conditions are available in large print. Click here to download.

If you have any queries please contact us on 01629 540262 or e-mail: info@hoegrangeholidays.co.uk.

We don’t like writing terms and conditions, and we know you don’t like reading them, but they’re here for a reason, and that’s to protect both you and Hoe Grange Holidays. So, make yourself a cup of tea (or coffee) and take the time to read our small print. If you have any further questions on our Terms and Conditions, please don’t hesitate to contact us.

1. Terms and Conditions

Terms and conditions apply to Guests and all members of their party (including any day visitors, who must be pre-approved with Owners). It is the Guests’ responsibility to ensure that each member of their party is aware of and accepts the Terms and Conditions and the obligations contained therein.

The Owners reserve the right to cancel a booking without compensation or refund should Guests not comply with any of the Terms and Conditions outlined below.

2. Arrival and Departure

  • Holiday bookings for cabins usually start on a Friday or a Monday, for either full weeks or short breaks, glamping pod and gypsy caravan holidays can start on any day of the week. In order to prepare the cabins/pods between guests, we ask that you arrive after 4.00pm and leave by 10.00am on your departure date. Occasionally extensions to departure time can be accommodated by prior arrangement.
  • If you are bringing horses you may arrive earlier in the day to ride, sort out your tack and settle your horses in the grazing paddocks, although access to the cabins/pods will not usually be possible until 4.00pm.

3. Bookings/Payment

  • All bookings must be made by people aged 18 years or over. Initially bookings may be provisional – by telephone, or e-mail. No booking is confirmed until a 25% deposit has been received. Note there is a minimum deposit of £100 per pod or £75 per caravan (for 1 night stays in the pods/caravan full payment is due at time of booking).
  • When you submit an online booking you will receive an automatically generated booking summary by e-mail to the e-mail address you provide on the booking form. This does not form a contract between us. A contract only arises when your booking is subsequently confirmed by e-mail following the payment of a deposit.
  • The contract is with the named lead person on the booking form. It is the responsibility of this lead person to ensure all members of the party are notified and conform to our Terms and Conditions.
  • Our preferred method of payment is by BACS bank transfer. We also accept credit/debit card payments or cheques payable to Hoe Grange Holidays Limited. Prices are inclusive of VAT.
  • The remaining balance payment will be due 6 weeks (42 days) before the holiday date. Please note your booking will be considered as cancelled if the full balance is not received as stated. For late bookings (within 6 weeks of holiday date) payment is required in full at the time of booking.
  • The price includes all heating, electricity, bed linen, bath and hand towels, tea towels, some additional facilities (see section 6 below), basic cleaning materials, washing up liquid and dishwasher tablets where appropriate.

4. Cancellations

Bookings made 9th January 2021 onwards

  • Cancellations must be notified to and received by us in writing (preferably by email). Once received we will confirm and process your cancellation request.
  • We offer Flexible Cancellation which removes the stress and worry from booking your holiday. You can cancel your Booking and obtain a full refund of the accommodation costs up to fourteen (14) days before the arrival date. For example, if your arrival date is a Friday, you can cancel as late as 11.59pm the Friday two weeks prior to this. However, we ask that you give us as much notice as possible about your cancellation.
  • If you cancel later than fourteen (14) days before the arrival date then we are unable to refund your Booking, as we will have incurred costs and are unlikely to be able to re-let our accommodation in such a short period of time.
    For this reason, we strongly recommend you take out your own travel insurance for UK holidays which includes cancellation cover. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to do so then you accept responsibility for any loss that you may incur due to your cancellation.

Covid 19
In addition to the above cancellation terms, if either the lead person on the booking or Hoe Grange Holidays is placed under additional covid-19 related restrictions, or a member of the party receives official notice to self-isolate, a full refund will be given for cancellations up to 2 days before arrival. (NB Official evidence will be required).

Bookings made prior to 27th March 2020

(including postponed bookings where the original booking was made prior to this date) Terms & Conditions published and attached to your booking at the time apply.

Bookings made between 27th March 2020 and 8th January 2021.
Guests may cancel a booking any time up to 3 days before arrival for any reason and receive a full refund.
The refund payment for cancelled bookings will be released back to you on the scheduled date of check-out, either to your credit card or bank account, depending on how you paid.
Cancellations made 2 days or 1 day prior to, or on the day of check-in will not be eligible for a refund. Example: For a check in on Friday, Guests can cancel the prior Monday, Tuesday, but not Wednesday (2 days prior) or Thursday (1 day prior) or Friday (day of check in).
You may cancel your booking by simply notifying us (Hoe Grange Holidays) that you wish to do so at least 3 days prior to the arrival date, by email.

Applicable to all bookings

  • You may not under any circumstances transfer your booking to anyone else without prior consent.
  • Following your booking, in the unlikely event of your accommodation becoming unavailable due to circumstances outside our control, every effort will be made to provide alternative accommodation at Hoe Grange or nearby self-catering accommodation, or alternatively a complete refund will be paid including the deposit.
  • The Owners do not accept responsibility for breakdown in public or local supplies, including water or electricity, nor any claims against inconvenience caused by such incidences, or by building works that may be deemed as necessary.
  • In the case of any breakdown Guests are asked to notify the Owners immediately. We will try our best, in conjunction with the service company concerned, to correct the fault as soon as possible.
  • In the event of a national or local disease epidemic, whether human or animal, the Owners reserve the right to cancel any booking at any time.
  • The Owners retain the right to refuse to hand over the cabin/pod/caravan to a Guest, or repossess holiday accommodation if it is reasonably believed that any damage is likely to be caused.
  • Owners can also repossess the cabin/pod/caravan if damage has already been caused. No refunds will be given in these circumstances.
  • Any complaints must be made known to the Owners immediately. No complaints will be entertained after the end of the hiring period or after Guests have departed.

5. Safety

  • Hoe Grange Holidays has a no smoking policy inside all accommodation (including e-cigarettes). A cleaning fee of £250 will be charged if guest ignore this. We reserve the right to pass on any additional costs arising from lost bookings due to smoke contamination.
  • Smoking is prohibited in and around the farmyard and barns but is allowed on the decking areas outside the cabins/pods.
  • Deep fat fryers & chip pans are not permitted.
  • Children are not allowed to wander around the farm unsupervised. Hoe Grange is a working farm and can be very dangerous; watch out for tractors and cattle being moved in and around the farmyard; animals can be unpredictable. For personal safety it is especially important that children do not climb on the hay barns or stone walls.
  • Guests may be asked to leave immediately if their conduct is considered to infringe the Owners’ Terms and Conditions/rules or is likely to impair the enjoyment, comfort or safety of other guests and/or staff. No refunds will be given in these circumstances.
  • If Guests or any member of their party, including animals, has or has just had an infectious or contagious medical condition the Owners have the right to refuse the booking, cancel the holiday or ask the Guest to leave Hoe Grange immediately should it be considered necessary, to protect the health of other guests and/or staff. The Owners should be informed immediately should any condition develop within four weeks of arrival date, or during the holiday at Hoe Grange.
  • Guests may not bring any personal shotgun, air rifle, crossbow or firearms to Hoe Grange under any circumstances or for any reason whatsoever.
  • The use of drones is not allowed without our express written permission.
  • Fireworks are not allowed without our express written permission.
  • Sky Lanterns are expressly forbidden.

6. Additional Equipment

  • Travel cots, and highchairs, mobile hoists, electric profile beds, rise and recline armchairs, high back/seated armchair, mobile shower chair, static shower stool, bath board & bath seat, toilet seat riser, bed rail, bed blocks, perching stool, portable door chime, portable hearing loop, portable, flashing fire alarm, walking frame, monkey pole, foldable wheelchair and adult mountain bicycles are available upon request at no additional charge, but must be booked in advance. Please note Guests need to supply their own bedding for cots and their own sling for the mobile hoist.
  • Our Boma 7 off-road wheelchairs, electric bikes, pizza oven and log-fired hot tub are available for hire at extra cost.

Hot tubs

  • Hot tubs are used at your own risk. Children under 16 must be supervised and children under 5 are not permitted to use the hot tub. The hot tubs will be checked regularly by management to ensure water quality is maintained, but guests must observe the “Hot Tub Rules” displayed in the cabins.
  • In the event of the water becoming unsuitable for use due to non-observation of these rules the hot tub will be drained and switched off, or may be refilled with a fee of £25 being applied.
  • The use of the hot tub will be withdrawn at any time if users are causing disturbance to others, or causing damage. If unavailable for use due to maintenance or repair no refund will be given.

7. General

  • The number of persons occupying the accommodation must not exceed that stated at the time of booking, unless agreed previously with the Owners. Sub-letting is strictly prohibited.
  • Day visitors are permitted, but to preserve the peaceful surroundings for other guests, are limited to 4 per day in the cabins and 2 per day in the pods, unless otherwise agreed with management beforehand. Any day visitors must not use the play area, hot tubs, showers or baths and must leave the site by 10pm.
  • The Owners cannot accept responsibility or liability for loss or damage to Guests' property, or for personal injury or horse injury, or damage to bicycles, cars or horseboxes/trailers parked at Guests' risk, including the use of any onsite car charging facility.
  • The Owners reserve the right to have access to accommodation at all reasonable times without permission. Prior notice will be given to guests whenever possible.
  • The Owners endeavour to maintain high standards of comfort and cleanliness at all times. The Guest must therefore undertake to keep all furniture, fittings and effects in the same good condition as found. If extra cleaning is required after departure it will be charged to the Guest.
  • All damage must be reported to the Owners as soon as possible. Accidental damage or breakage of a minor nature will not normally be charged for, but the Owners reserve the right to charge for any non-trivial damage, losses or additional cleaning required howsoever caused. Immediate payment from the Guest is required to cover any such costs.
  • Mobile phone reception is variable depending on the service provider. We recommend you set up Wi-Fi calling on your phone prior to arrival if possible. No medical facilities are available on site. In case of emergency there is a public pay phone in the farmhouse (available 24 hours).
  • Free Wi-Fi is available, but not 100% guaranteed. Those using Wi-Fi must agree to the Hoe Grange Holidays Public Wi-Fi Access Terms & Conditions.

8. Pets

  • In the interest of future Guests with allergies pets are not allowed in Daisybank cabin, Skylark pod or Rose Hip Gypsy caravan, with the exception of assistance dogs.
  • Dogs and pets are accepted in Hipley, Pinder and Rainster cabins and Swallow pod by prior arrangement. The Owners reserve the right to charge a refundable damage deposit for pets.
  • Pets are not allowed on furniture, beds or chairs and any damage caused, or additional cleaning required will be charged to the Guest. Pets must not be left unattended in the cabin/pod at any time, and must always be kept under control, particularly around the farm yard & animals. Failure to meet this condition will be treated as “cancellation”.
  • It is the pet owner’s responsibility to clear up all fouling immediately.

9. Horses

There are separate Terms and Conditions for horses. Click here to read them.

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Hoe Grange Holidays Tripadvisor Comments...

  •   We had a lovely time staying in one of the incredibly well equipped pods. I bought my pony along and we had some great rides on the high peak trail.... read more


      We stayed in Pinder cabin and had a lovely stay, the cabin was spacious and comfortable, nice and warm after cold days out. The children loved meeting the animals and... read more


      Myself and my sister travelled to Costa Rica and Panama via Viva Holidays Ltd. The holiday was exceptional and one to be treasured forever. Andrew at Viva Holidays... read more

    Paula C
  •   For the second year running, we have had a great family holiday at Hoe Grange. We had one cabin for the week, for two sisters and our elderly wheelchair-using... read more


      We stayed in Rainster cabin for a long weekend 6 th to 9 th September. This was my 5 th visit to the amazing Hoe Grange. I had visited before... read more

    Jan Horsman J

      We stayed in the Skylark pod last October (2018) and had a lovely time. There was homemade, rustic goods (bread, biscuits etc) when we arrived. Felicity and David who run... read more

  •   We wanted a complete break and some peace and quiet and this was perfect. The caravan was secluded with beautiful views over the countryside. Everything was spotlessly clean and well... read more

    joanne B

      Stayed last week, from 6th to 13th September in the log cabin called Hipley. This was amazing, it was our first visit but certainly not our last. Gold standard disability... read more


      What can I say?
    Absolutely superb!
    We have just returned from a family weekend staying in Daisybank cabin and the Skylark pod.
    It was our first trip away with my... read more

  •   Second visit to the accessible holiday cabins at Hoe Grange. David and Felicity were as helpful and friendly as ever. We had a welcome pack of freshly baked bread, butter,... read more

    Charlotte M

      Arrived and was shown to our pod, fantastic location and the pod was very good indeed plus we had home made bread and milk and tea and coffee. A... read more


      What a wonderful find. As our first experience of needing accessible accommodation we could not have wished for better. Beautiful well equipped lodges in lovely surroundings. We stayed in both... read more

  •   It's been three years since we last visited but once we arrived it certainly didn't feel like it!
    We stayed in Hipley again which had had a refurbished wet... read more


      We have just returned from a short stay in one of the pods on site at Hoe Grange Holidays. We couldn’t recommend them enough. The pod has everything you could... read more


      Lovely place to holiday near to interesting locations and easy access to the High Peak trail and Carsington Water. Part of a working farm with fresh produce to enjoy during... read more

    Angie B
  •   We love this place. Very wheelchair friendly, really well equipped and comfortable, with easy access by car to lots of places of interest particularly Crich Tramway Village, Chatsworth, Bakewell and... read more

    David H

      Loved every minute of our stay, and so did the family and friends that came to stay. Excellent facilities in our cosy Hipley log cabin. By far the best... read more


      We love this place. Very wheelchair friendly, really well equipped and comfortable, with easy access by car to lots of places of interest particularly Crich Tramway Village, Chatsworth, Bakewell and... read more

  •   lovely surroundings real farm country with chickens paying you a visit nice decking area to chill at the end of the day accommodation very good plenty to do nearby... read more

    vincent s

      We spent four nights at Hoe Grange and had a lovely time. The location is fantastic and right next to the High Peak Trail. The cabin was very clean and... read more


      Another great holiday at Hoe Grange - such a great place for us all to holiday as a family - this time with a baby, a 3 yr old, a... read more

  •   A beautiful place to stay! Amazingly run family business! Everyone were very welcoming, friendly and cozy! The skylark pod we stayed in was very clean, cozy and well equipped! The... read more


      We've just returned from our second visit to Hoe Grange. The suggested riding routes with stunning scenery were enjoyed by my daughter and I while the menfolk were delighted with... read more


      We stayed for a night in one of the cabins . The cabin was spotless and very well equipped , lots of extra touches were added like fresh eggs and... read more

  •   Recently spent a week in "Pinder" and had a lovely time. The location is stunning - the site is nestled in a beautiful valley on the edge of the Peaks... read more


      Felicity and David made us feel very welcome right from our booking. The pods are well equipped and spotlessly clean. The area is very peaceful with great views and we... read more


      We stayed in Skylark, one of the two glamping pods available at Hoe Grange in February 2020.

    Felicity & David welcomed us when we arrived to show us around... read more

  •   On arriving at Hoe Grange in a downpour, we doubted if we’d made the right decision to go glamping, but after the warm welcome from David and a quick tour,... read more


      What a lovely weekend away! We stayed in the lovely gypsy caravan, which was a wonderful and really unique experience. We took along our two horses, who also had a... read more


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