We don’t like writing terms and conditions, and we know you don’t like reading them, but they’re here for a reason, and that’s to protect both you and Hoe Grange Holidays. So, make yourself a cup of tea (or coffee) and take the time to read our small print. If you have any further questions on our Terms and Conditions, please don’t hesitate to contact us.
These cancellation terms were updated on 5 December 2023 and apply to all bookings made after that date.
Note for points 2 and 3 above in the event that Hoe Grange Holidays is successful in obtaining a replacement booking, you will be refunded the amount paid by the new customer for the booking, (up to the amount originally paid by you), less the £25 admin fee.
It is the responsibility of the Guest to acquire suitable travel insurance for themselves and their party to cover the booking.
Hoe Grange Holidays strongly recommends that all guests take out suitable insurance to cover circumstances beyond their control such as, but not limited to; jury duty, incarceration, change in personal or work circumstances, military service, illness (including Covid and shielding), family emergencies and travel delays.
Covid is now a known risk and it is possible for you to insure your holiday against it. This can include the guest or any of the party having Covid, the guest or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
There are now many options which include cover for Covid related cancellations available from organisations such as: Trailfinders: https://www.trailfinders.com/insurance#/step1
Go Compare: https://www.gocompare.com
In the unlikely event of your accommodation becoming unavailable due to circumstances outside our control, Hoe Grange Holidays may, at its sole discretion, offer you alternative accommodation at Hoe Grange or nearby self-catering accommodation, a full or partial refund, alternative holiday dates, or another remedy that the Owners consider appropriate with regard to the circumstances.
The Owners do not accept responsibility for breakdown in public or local supplies, including water or electricity, nor any claims against inconvenience caused by such incidences, or by building works that may be deemed as necessary. In the case of any breakdown Guests are asked to notify the Owners immediately. We will try our best, in conjunction with the service company concerned, to correct the fault as soon as possible.
In the event of a national or local disease epidemic, whether human or animal, the Owners reserve the right to cancel any booking at any time.
In this contract a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service. This will be the full extent of our liability. No additional compensation, expenses or costs will be payable.
Every effort is made to ensure you have an enjoyable stay. However, if you have any problems or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve the issue. We value your custom and want you to return. No complaints will be entertained after the end of the hiring period or after Guests have departed.
The Owners reserve the right of entry to accommodation at all reasonable times without permission, for purposes of inspection or to carry out any necessary repairs or maintenance. Prior notice will be given to guests whenever possible.
There are separate Terms and Conditions for horses. Click here to read them.
The Owner has taken every care to ensure the accuracy of property descriptions and all information is provided in good faith and believed to be correct. In the event that any individual term or clause stated in this Contract is not permissible by law, the remainder of the Contract shall remain valid. This Contract is governed by and construed in accordance with the laws of England & Wales. This does not affect your statutory rights.
We spent four nights at Hoe Grange and had a lovely time. The location is fantastic and right next to the High Peak Trail. The cabin was very clean and... read more
We love this place. Very wheelchair friendly, really well equipped and comfortable, with easy access by car to lots of places of interest particularly Crich Tramway Village, Chatsworth, Bakewell and... read more
Stayed last week, from 6th to 13th September in the log cabin called Hipley. This was amazing, it was our first visit but certainly not our last. Gold standard disability... read more