• Dog walking at Hoe Grange
    privacy notice & policy

Our Privacy Policy is available in large print. Click here to download.

This Privacy Notice sets out how Hoe Grange Holidays Limited uses and protects any personal information that you give us when you book a holiday with us or use our website. Please read this Privacy Notice carefully along with our Terms and Conditions.

Hoe Grange Holidays takes your privacy seriously and we are committed to protecting your personal information. If you provide us with certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice.

What Information We Collect

When making a booking we collect the following information about you:


  • names and nationality of guests who will be staying (if you are not British we also record passport number, place of issue and next destination)
  • contact information - home address, post code, e-mail address, and telephone numbers
  • debit or credit card number to process payments through SagePay
  • demographic information such as ages of any children, preferences and interests and where you found out about us
  • other information relevant to customer surveys and/or offers

How We Use the Information We Hold On You

We require this information for legal reasons and to understand your needs and provide you with a better service:


  • we use your home address as part of the card payment processing to validate the card
  • we use your e-mail address to send you confirmation of your holiday booking and receipts for payments
  • we send an e-mail with more details on how to find us and other information you may find useful during your stay
  • after your stay we send you an e-mail regarding feedback and offering you ways to stay in contact with us on social media if you wish to do so
  • we will not contact you by telephone unless in an emergency and/or we have been unable to contact you by e-mail
  • for legal reasons we store your information for 7 years (data will then be deleted from our Supercontrol booking system, unless you request to remain on our distribution list)
  • we may use the information to improve our products and services

Security - How is your Data Stored

We are committed to ensuring that any information you give us is secure. We take appropriate measures to safeguard the information we hold from unauthorised access or improper use.


  • our database is stored in a secure, password protected location
  • only users authorised by us have access to this data
  • all of the personal and debit/credit card data you supply us with as part of the booking process, is stored securely on a third-party booking system, Supercontrol.
  • neither we nor Supercontrol will share your information with any third party unless there is a legal reason to do so

Marketing

We would like to stay in touch with you:


  • to send information about our self-catering holidays, new products, special offers or local events
  • we send occasional e-mails (3 or 4 times a year) to people on our distribution list. The distribution list is managed in a secure third-party system called Mailchimp.
  • neither we nor Mailchimp will pass your details onto any third party
  • we may use the information you provide us to improve our products and services
  • from time to time, we may also use your information to contact you for market research purposes via e-mail, or mail
  • you can inform us at any time if you no longer wish to be contacted for marketing purposes by writing to us at the address below or e-mailing
    info@hoegrangeholidays.co.uk

Cookie Policy - How We Use Cookies

A cookie is a small file of letters and numbers that is stored in a temporary location on your computer to allow our website to distinguish you from other users of the website. Cookies collect anonymous information which is used to track visitor use of the website for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


  • to enable online bookings we use cookies provided by Supercontrol
  • to enable us to monitor the usage of our website and the success of our marketing, we use Google Analytics, which uses a variety of cookies
  • cookies are not used to collect any other information from visitors to the website
  • no personally identifiable data is kept within any of our cookies

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. We are not responsible for 3rd party cookies on other sites.

Accept and Deny Cookies

You can modify your browser settings to accept or deny cookies from sites at any time. This will prevent a site from storing any cookies on your machine, however the functionality of the site may be impaired if cookies are turned off. See AboutCookies website for more information.

Links to other Websites

Our website may contain links to other websites of interest. We have no control and are not responsible for the content or Cookies on any other websites. This Privacy Notice only applies to www.hoegrangeholidays.co.uk so when you link to other websites you should exercise caution
and read their own privacy notices.

Access to Your Information

You have the right to request a copy of the information we hold about you.
If you would like a copy of this information, please e-mail us at info@hoegrangeholidays.co.uk


  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us and we will promptly correct it
  • if you have previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

Changes to our Privacy Notice and Policy

Our Privacy Notice and Policy is regularly reviewed and updated and posted on our website.
This Privacy Notice was last updated July 2019.

CCTV Surveillance Cameras

We have CCTV surveillance cameras around the farm and self-catering accommodation. One looks at the farm yard entrance, one covers the farmyard, one covers the cycle shelter and glamping pod car park, one looks over the log cabin car park and some cover the barns.


  • none of the cameras are pointed into guest bedrooms
  • we use these cameras for the security of our property, ourselves, our staff, our animals, our guests and our guests’ property
  • the data is recorded securely on a local hard drive and is only kept for 10 days
  • the only people to have access to this data are owners, David and Felicity Brown. The data can only be accessed via computer and an app on our smartphones, all of which are password protected.

How to Contact Us

If you have any questions about this Privacy Notice and Policy or information we hold about you,
please contact us by e-mail at info@hoegrangeholidays.co.uk or write to:


Felicity Brown, Data Controller, Hoe Grange Holidays, Brassington, Matlock, Derbyshire DE4 4HP.

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Hoe Grange Holidays Tripadvisor Comments...

  •   We had a lovely time staying in one of the incredibly well equipped pods. I bought my pony along and we had some great rides on the high peak trail.... read more

    plopster1
    6/07/2019

      We stayed in Skylark, one of the two glamping pods available at Hoe Grange in February 2020.

    Felicity & David welcomed us when we arrived to show us around... read more

    HelenLCarter
    2/06/2020

      Arrived and was shown to our pod, fantastic location and the pod was very good indeed plus we had home made bread and milk and tea and coffee. A... read more

    mickvfr
    7/28/2019
  •   We've just returned from our second visit to Hoe Grange. The suggested riding routes with stunning scenery were enjoyed by my daughter and I while the menfolk were delighted with... read more

    Jdrichie12
    7/11/2019

      We spent four nights at Hoe Grange and had a lovely time. The location is fantastic and right next to the High Peak Trail. The cabin was very clean and... read more

    Big_Al_0000
    7/16/2019

      lovely surroundings real farm country with chickens paying you a visit nice decking area to chill at the end of the day accommodation very good plenty to do nearby... read more

    vincent s
    7/28/2019
  •   We have just returned from a short stay in one of the pods on site at Hoe Grange Holidays. We couldn’t recommend them enough. The pod has everything you could... read more

    Catboy86
    8/17/2019

      We love this place. Very wheelchair friendly, really well equipped and comfortable, with easy access by car to lots of places of interest particularly Crich Tramway Village, Chatsworth, Bakewell and... read more

    David H
    10/25/2019

      Another great holiday at Hoe Grange - such a great place for us all to holiday as a family - this time with a baby, a 3 yr old, a... read more

    Thesamps
    10/04/2019
  •   We love this place. Very wheelchair friendly, really well equipped and comfortable, with easy access by car to lots of places of interest particularly Crich Tramway Village, Chatsworth, Bakewell and... read more

    dghiggs61
    10/25/2019

      We stayed in Rainster cabin for a long weekend 6 th to 9 th September. This was my 5 th visit to the amazing Hoe Grange. I had visited before... read more

    Jan Horsman J
    9/17/2019

      For the second year running, we have had a great family holiday at Hoe Grange. We had one cabin for the week, for two sisters and our elderly wheelchair-using... read more

    EJYork2013
    6/25/2019
  •   Lovely place to holiday near to interesting locations and easy access to the High Peak trail and Carsington Water. Part of a working farm with fresh produce to enjoy during... read more

    Angie B
    8/03/2019

      Stayed last week, from 6th to 13th September in the log cabin called Hipley. This was amazing, it was our first visit but certainly not our last. Gold standard disability... read more

    548julie
    9/14/2019

      We stayed for a night in one of the cabins . The cabin was spotless and very well equipped , lots of extra touches were added like fresh eggs and... read more

    Ajtravels14
    2/03/2020
  •   Second visit to the accessible holiday cabins at Hoe Grange. David and Felicity were as helpful and friendly as ever. We had a welcome pack of freshly baked bread, butter,... read more

    Charlotte M
    8/07/2019

      Recently spent a week in "Pinder" and had a lovely time. The location is stunning - the site is nestled in a beautiful valley on the edge of the Peaks... read more

    Peachey167
    7/16/2019

      A beautiful place to stay! Amazingly run family business! Everyone were very welcoming, friendly and cozy! The skylark pod we stayed in was very clean, cozy and well equipped! The... read more

    sophiee249
    1/02/2020
  •   We stayed in the Skylark pod last October (2018) and had a lovely time. There was homemade, rustic goods (bread, biscuits etc) when we arrived. Felicity and David who run... read more

    KBarry
    9/15/2019

      What a wonderful find. As our first experience of needing accessible accommodation we could not have wished for better. Beautiful well equipped lodges in lovely surroundings. We stayed in both... read more

    L9943KBlesleym
    4/03/2020

      Felicity and David made us feel very welcome right from our booking. The pods are well equipped and spotlessly clean. The area is very peaceful with great views and we... read more

    Adventurer_12121
    1/30/2020
  •   We stayed in Pinder cabin and had a lovely stay, the cabin was spacious and comfortable, nice and warm after cold days out. The children loved meeting the animals and... read more

    Tiggywinkle15
    11/05/2019

      Myself and my sister travelled to Costa Rica and Panama via Viva Holidays Ltd. The holiday was exceptional and one to be treasured forever. Andrew at Viva Holidays... read more

    Paula C
    7/04/2019

      We wanted a complete break and some peace and quiet and this was perfect. The caravan was secluded with beautiful views over the countryside. Everything was spotlessly clean and well... read more

    joanne B
    6/04/2019
  •   What can I say?
    Absolutely superb!
    We have just returned from a family weekend staying in Daisybank cabin and the Skylark pod.
    It was our first trip away with my... read more

    Wheelieuser
    6/13/2019

      Loved every minute of our stay, and so did the family and friends that came to stay. Excellent facilities in our cosy Hipley log cabin. By far the best... read more

    krimpenijssel
    10/25/2019

      It's been three years since we last visited but once we arrived it certainly didn't feel like it!
    We stayed in Hipley again which had had a refurbished wet... read more

    ElizabethA717
    9/21/2019
  •   On arriving at Hoe Grange in a downpour, we doubted if we’d made the right decision to go glamping, but after the warm welcome from David and a quick tour,... read more

    karenmD4738KD
    6/25/2019

      What a lovely weekend away! We stayed in the lovely gypsy caravan, which was a wonderful and really unique experience. We took along our two horses, who also had a... read more

    rachelthomas2015
    6/18/2019

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