Browse through our blog posts to find out what life is like at Hoe Grange Holidays along with some great ideas for days out in the Peak District.
Purple Tuesday 2020 is an international call to action to create a step change improvement in the awareness of the value and needs of disabled customers. It is about focusing on making the customer experience accessible for everyone.
Purple Tuesday involves organisations of all sizes, across all sectors taking positive, practical actions to meet the needs of disabled customers.
#PurpleTuesday is part of Purple’s vision for organisations to see disability as an opportunity. We have always actively embraced this idea at Hoe Grange Holidays. To us excellent customer service and a warm welcome for everyone is of great importance. #DisabilityInclusion
New research published for Purple Tuesday reveals that poor customer service and a lack of staff understanding are key barriers preventing disabled consumers purchasing goods and services.
The research highlights the need for businesses and organisations to rethink how they target disabled consumers and their families, whose spending power – the so-called Purple Pound – is estimated to be £249 billion every year.
The power of the Purple Pound is rising by an average of 14% per annum. Worldwide, and equates to a staggering £2.25 trillion. At Hoe Grange we recognised the economic value of accessible tourism from the start of our journey, yet less than 10% of businesses have a targeted plan to service this disability market.
Purple Tuesday aims to address the inequality that exists for disabled people through increasing accessibility wherever possible.
This year in celebration of the Purple Pound the Piccadilly Lights went Purple for all to see.
Purple Tuesday is a celebration day, but the impact is about long-term changes that improve the customer experience. Small changes can make a significant positive difference and changes don’t depend on whether they were planned last month, today or in the coming weeks.
More than 2,000 businesses from a range of sectors have collectively pledged to make more than 3,500 long-term changes to the customer experience as part of Purple Tuesday to be carried out for the next 365 days.
At Hoe Grange we have joined the likes of much larger organisations such as, Sainsbury’s, Landsec Group and many more to do our bit. We are committed to improving customer experience for disabled people, (and everyone else too!) 365 days a year. You can find out more about our Accessible Holidays and Accessible Activities in the area.
At Hoe Grange we pledge to:
• listen to guest feedback and continue to improve our facilities and services
• embrace #accessforall and provide opportunities for everyone to enjoy our stunning Peak District countryside
• train our staff to better understand our customer’s needs
During the Covid-19 lockdown our staff undertook the Purple Customer Service Training online. This was a small, but really positive step at a difficult time for us all.
We found the training inspiring and extremely useful, giving staff the confidence to communicate with our disabled guests without fear of unintentionally offending them. We can thoroughly recommend businesses to take advantage of Mike's training. Find out more about #PurpleTuesday and how your organisation could get involved - it's not too late!
If you have any comments or suggestions on how we can improve our accessibility we would love to hear from you!
Felicity and David made us feel very welcome right from our booking. The pods are well equipped and spotlessly clean. The area is very peaceful with great views and we... read more
What a lovely weekend away! We stayed in the lovely gypsy caravan, which was a wonderful and really unique experience. We took along our two horses, who also had a... read more
lovely surroundings real farm country with chickens paying you a visit nice decking area to chill at the end of the day accommodation very good plenty to do nearby... read more
Second visit to the accessible holiday cabins at Hoe Grange. David and Felicity were as helpful and friendly as ever. We had a welcome pack of freshly baked bread, butter,... read more
What can I say?
We have just returned from a family weekend staying in Daisybank cabin and the Skylark pod.
It was our first trip away with my... read more
Myself and my sister travelled to Costa Rica and Panama via Viva Holidays Ltd. The holiday was exceptional and one to be treasured forever. Andrew at Viva Holidays... read more
We stayed in Rainster cabin for a long weekend 6 th to 9 th September. This was my 5 th visit to the amazing Hoe Grange. I had visited before... read more
We stayed in Pinder cabin and had a lovely stay, the cabin was spacious and comfortable, nice and warm after cold days out. The children loved meeting the animals and... read more
On arriving at Hoe Grange in a downpour, we doubted if we’d made the right decision to go glamping, but after the warm welcome from David and a quick tour,... read more
Lovely place to holiday near to interesting locations and easy access to the High Peak trail and Carsington Water. Part of a working farm with fresh produce to enjoy during... read more
We love this place. Very wheelchair friendly, really well equipped and comfortable, with easy access by car to lots of places of interest particularly Crich Tramway Village, Chatsworth, Bakewell and... read more
Another great holiday at Hoe Grange - such a great place for us all to holiday as a family - this time with a baby, a 3 yr old, a... read more
Loved every minute of our stay, and so did the family and friends that came to stay. Excellent facilities in our cosy Hipley log cabin. By far the best... read more
We spent four nights at Hoe Grange and had a lovely time. The location is fantastic and right next to the High Peak Trail. The cabin was very clean and... read more
We've just returned from our second visit to Hoe Grange. The suggested riding routes with stunning scenery were enjoyed by my daughter and I while the menfolk were delighted with... read more
We had a lovely time staying in one of the incredibly well equipped pods. I bought my pony along and we had some great rides on the high peak trail.... read more
Arrived and was shown to our pod, fantastic location and the pod was very good indeed plus we had home made bread and milk and tea and coffee. A... read more
Recently spent a week in "Pinder" and had a lovely time. The location is stunning - the site is nestled in a beautiful valley on the edge of the Peaks... read more
Stayed last week, from 6th to 13th September in the log cabin called Hipley. This was amazing, it was our first visit but certainly not our last. Gold standard disability... read more
A beautiful place to stay! Amazingly run family business! Everyone were very welcoming, friendly and cozy! The skylark pod we stayed in was very clean, cozy and well equipped! The... read more
For the second year running, we have had a great family holiday at Hoe Grange. We had one cabin for the week, for two sisters and our elderly wheelchair-using... read more
We have just returned from a short stay in one of the pods on site at Hoe Grange Holidays. We couldn’t recommend them enough. The pod has everything you could... read more
It's been three years since we last visited but once we arrived it certainly didn't feel like it!
We stayed in Hipley again which had had a refurbished wet... read more
We stayed in the Skylark pod last October (2018) and had a lovely time. There was homemade, rustic goods (bread, biscuits etc) when we arrived. Felicity and David who run... read more
We stayed for a night in one of the cabins . The cabin was spotless and very well equipped , lots of extra touches were added like fresh eggs and... read more
What a wonderful find. As our first experience of needing accessible accommodation we could not have wished for better. Beautiful well equipped lodges in lovely surroundings. We stayed in both... read more
We wanted a complete break and some peace and quiet and this was perfect. The caravan was secluded with beautiful views over the countryside. Everything was spotlessly clean and well... read more
We stayed in Skylark, one of the two glamping pods available at Hoe Grange in February 2020.
Felicity & David welcomed us when we arrived to show us around... read more