Browse through our blog posts to find out what life is like at Hoe Grange Holidays along with some great ideas for days out in the Peak District.
Purple Tuesday is a global social movement which aims to improve the customer experience for disabled people and their families, not just today, but everyday.
Purple Tuesday 2022 focuses on supporting organisations of all sizes from all sectors with the common goal of improving the customer experience for disabled people 365 days a year.
It’s all about taking positive, practical actions to meet the needs of disabled customers, to ensure they have the best possible experience. Get involved on social media using #purpletuesday and and follow @PurpleTuesNov
#PurpleTuesday is part of Purple’s vision for organisations to see disability as an opportunity. We have always actively embraced this idea at Hoe Grange Holidays and tried to be as inclusive as possible. We pride ourselves on offering excellent customer service with a warm welcome for everyone who stays in one of our accessible log cabins or gorgeous glamping pods. #DisabilityInclusion
Recent research published for Purple Tuesday reveals that poor customer service and a lack of staff understanding are key barriers preventing disabled consumers purchasing goods and services.
The research highlights the necessity for businesses and organisations to rethink how they target disabled consumers and their families, whose spending power – the so-called Purple Pound in the UK is estimated to be £249 billion per annum. The power of the Purple Pound is rising by an average of 14% per annum.
Worldwide over one billion people have some form of disability; that's one in seven and equates to a staggering £2.25 trillion!!
At Hoe Grange, having done our initial market research when setting up our business, we recognised the economic value of accessible tourism from the start of our journey in 2005. It's hard to believe that less than 10% of businesses have a targeted plan to provide products and services to this huge sector of the market – it is a much missed opportunity! Providing quality accessible facilities combined with excellent customer service is a winning combination!
Purple Tuesday aims to address the inequality that exists for disabled people by improving accessibility wherever possible.
For the fourth year running Mike Adams OBE has organised for the Piccadilly Lights to shine bright Purple for all to see to raise awareness and encourage businesses and individuals alike to get involved.
Having supported Purple Tuesday from the start last year were asked to be a guest panellist to share best practice and practical examples of changes we have implemented at Hoe Grange to support the needs of disabled people. Such examples from ourselves and other speakers are a valuable resource of practical solutions that can easily be adopted across other organisations and businesses sectors. It doesn't always mean making huge or expensive changes, little things can make a big difference.
We were delighted that Mike Adams appreciates our ethos of welcoming all and that we "really have gone above and beyond to meet the needs of your disabled customers". Hoe Grange Holidays has also been used as one of their case studies.
It's a big thumbs up from team Hoe Grange in support of Purple Tuesday!
Purple Tuesday is a day of celebration, but the impact is about long-term changes to improve the customer experience. We know from experience that small changes can make a significant positive difference. Changes don’t depend on whether they were planned last month, today or in the coming weeks, but ultimately lead to a more positive outcome for everyone.
The good news is as part of Purple Tuesday more than 2,000 UK businesses across a range of sectors have collectively pledged to make more than 3,500 long-term changes to the customer experience. Changes that will be carried out over the next 365 days.
At Hoe Grange we are a proud supporter of Purple Tuesday and have committed to do our bit alongside other organisations both large and small. We are always striving to improving customer experience for disabled people, (and everyone else too!) 365 days a year. You can find out more about our Accessible Holidays and Accessible Activities in the Derbyshire Peak District.
At Hoe Grange we continue to pledge to:
Our staff undertook the Purple Customer Service Training online and now have a much better understanding of the needs of disabled guests and how we can improve our customer service.
We found the training inspiring and extremely useful, giving staff the confidence to communicate with our disabled guests without fear of unintentionally offending them. We can thoroughly recommend businesses to take advantage of Mike's training.
This year we have added an extra pledge :
Find out how you as an individual or as an organisation can get involved in Purple Tuesday - it's not too late!
If you have any comments or suggestions on how we can improve our accessibility we would love to hear from you.
Recently spent a week in "Pinder" and had a lovely time. The location is stunning - the site is nestled in a beautiful valley on the edge of the Peaks... read more
For the second year running, we have had a great family holiday at Hoe Grange. We had one cabin for the week, for two sisters and our elderly wheelchair-using... read more
We stayed in Skylark, one of the two glamping pods available at Hoe Grange in February 2020.
Felicity & David welcomed us when we arrived to show us around... read more