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Worried about cancelling? Add travel refund protection to your stay
December 4, 2025Archives
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Flexible cancellation cover for your Peak District holiday

Even the best-laid holiday plans don’t always go to... well, plan.
Whether it’s a last-minute illness, unexpected family circumstances or even extreme weather, the worry of losing your money can take the shine off booking your break. At Hoe Grange Holidays, we know that for many of our guests, especially those with access needs or complex care arrangements, planning a break takes extra thought.
That’s why we offer the option to add travel refund protection to your booking. It’s powered by XCover, a trusted global partner, and means you can book your self-catering stay in the Peak District with added confidence and peace of mind. And the best part? You can add it up until your final balance is due - that’s six weeks before arrival.
If you're ready to plan your countryside break, you can book online today and choose whether to add travel protection at checkout or come back to it later.
Whether you’re a prolific planner or a last-minute booker, it’s a small extra cost for big reassurance!
Real life happens - now your countryside holiday is protected

We know that sometimes, despite your best efforts, things don’t go smoothly!
We’ve had guests call with last-minute changes due to a hospital stay, illness, or even a car breakdown on the way. We understand.
That’s why travel refund protection can make a big difference. It gives you more than just flexibility - it gives you the freedom to book without worrying about what might go wrong.
And if you're simply booking a quiet countryside break to switch off and recharge, it's one less thing to think about.
If you choose not to add XCover, our standard cancellation policy still applies. We aim to be as fair and understanding as possible, offering partial refunds or date changes where we can, but we do have to stick to clear rules to protect the sustainability of our small, family-run business.
Travel refund protection explained: Your questions answered
XCover booking protection is designed to refund you if you need to cancel for reasons outside your control. And their claims process is impressively fast, with 95% of claims processed within 3 days.
It protects you if you need to cancel for any of the following reasons:
- Injury and illness affecting you or your immediate family
- Death of an immediate family member
- Vehicle breakdowns en route
- Adverse weather conditions where government agencies have issued warnings not to travel
- Unexpected public transport disruption
- Jury service or court summons
- Burglary or fire at your home
- Work relocation
You’ll need to provide proof (such as a doctor’s note, repair bill or travel delay letter), and submit your claim directly through the XCover online portal. It’s designed to be simple and clear, with helpful status updates along the way.
It doesn’t cover “change of mind” cancellations or issues like work conflicts. You can check the full details of what’s covered on the XCover website, but we’re happy to talk things through if anything’s unclear. Just get in touch.
Protect your UK holiday in just a few clicks
We’ve made it easy to protect your UK staycation, whether you’re staying in one of our accessible cabins, glamping pods, or the vintage gypsy caravan.
Here’s how to add booking refund protection:
At the time of booking online: Just tick the box at checkout.
Already booked? You can still add protection up to 6 weeks before your stay begins:
- Log in to your guest portal via the link in your booking confirmation email
- Call us on 01629 540262
- Or simply drop us an email
It only takes a few minutes, and you’ll get a confirmation straight away. The small extra cost is shown clearly before you pay, so there are no surprises. And if something unexpected happens, you won’t be left footing the bill!
Book your Peak District stay with confidence

Our guests tell us they love the peace and quiet of Hoe Grange, and that starts the moment you click “Book Now”.
We’ll always be honest about what we offer, and we want you to feel confident that you’re booking a holiday that works for you. Adding booking protection is entirely optional, but if you’d rather have flexibility and peace of mind, it’s there for you.
So whether you’re booking a romantic getaway, some family fun, or finally carving out time for that countryside escape, booking protection lets you relax and look forward to your holiday.
Book your stay at Hoe Grange Holidays today and give yourself one less thing to worry about.
-Caroline







