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Hoe Grange Holidays – new flexible booking terms

January 13, 2021
January 13, 2021 - Hoe Grange Holidays – new flexible booking terms
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We are here to help!

We understand that the current pandemic has created lots of uncertainty regarding planning your next holiday. However, we all need to have something positive to look forward to and booking a holiday in the peaceful Peak District countryside with flexible booking terms is the perfect antidote to lockdown.

To give you peace of mind we have introduced new flexible booking Terms and Conditions, which means you can cancel your booking up to 14 days before arrival and receive a full refund.

Hipley log cabin view from deckingAfter the start of the first lockdown we succeeded in finding a company to insure us against your holiday cancelations whatever the reason. This worked extremely well, giving you the customer the confidence to book ahead, and us the reassurance that we would still receive most of the income, even if the holiday was cancelled at the last minute.

Sadly due to the unsurprising large number of claims due to COVID-19, Master Cancel has withdrawn the product. However before you despair all is not lost, read on!

Our new flexible cancellation policy

During 2020 we found that flexible terms encouraged you all to book ahead and we were very busy in late summer. After thinking long and hard and looking at the travel market in general we have decided to continue and adjust our Terms and Conditions. This means you have greater flexibility to change your plans. You can cancel your holiday and receive a full refund, or rearrange to future dates.

Pinder lodge near Matlock

From 9th January 2021, when you book a holiday in our cosy log cabins, glamping pods, or gypsy caravan, you will be able to cancel your holiday up to 14 days before arrival and still receive a full refund. There will be no cancellation fee or administration charges. Alternatively you can rearrange your holiday to a future date. (note - there may be a price difference) How amazing is that?

We are only a small family run business and can’t fully compete with the big Online Travel Agents, but we're doing our best.

Don't worry about a thing, we think you’ll find our new flexible terms very fair and reasonable. You won’t get a deal like this everywhere, even from the big boys!

If you cancel at the last minute, 13 days or less before arrival then we are unable to offer a refund. We are taking a big risk upfront so you can get the best deal and at this late stage are unlikely to rebook the accommodation.

The exception to this would be COVID-19.

We recognise that Coronavirus may still linger on for a while. If in the period between 13 days and 2 days before arrival, either our local restrictions or those of the lead booker prevent travel, or you test positive for Covid, or are contacted through NHS Track and Trace to self-isolate, then you would definitely receive a full refund.  In this case you would need to provide evidence.

Book ahead for Summer 2021

Despite these uncertain times we hope that our new flexible cancellation policy enables you to book your holiday with confidence. It’s worth remembering why you always get the best deal if you book direct with someone you trust.

Once we are out of lockdown there is going to be a surge of holiday bookings so get ahead of the game and book your stay at Hoe Grange Holidays today!

Felicity    

gypsy caravan with view over farm

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Hoe Grange Holidays Tripadvisor Comments...

  •   Another great holiday at Hoe Grange - such a great place for us all to holiday as a family - this time with a baby, a 3 yr old, a... read more

    Thesamps
    10/04/2019

      What can I say?
    Absolutely superb!
    We have just returned from a family weekend staying in Daisybank cabin and the Skylark pod.
    It was our first trip away with my... read more

    Wheelieuser
    6/13/2019

      Lovely place to holiday near to interesting locations and easy access to the High Peak trail and Carsington Water. Part of a working farm with fresh produce to enjoy during... read more

    Angie B
    8/03/2019
  •   It's been three years since we last visited but once we arrived it certainly didn't feel like it!
    We stayed in Hipley again which had had a refurbished wet... read more

    ElizabethA717
    9/21/2019

      On arriving at Hoe Grange in a downpour, we doubted if we’d made the right decision to go glamping, but after the warm welcome from David and a quick tour,... read more

    karenmD4738KD
    6/25/2019

      We stayed in the Skylark pod last October (2018) and had a lovely time. There was homemade, rustic goods (bread, biscuits etc) when we arrived. Felicity and David who run... read more

    KBarry
    9/15/2019
  •   A beautiful place to stay! Amazingly run family business! Everyone were very welcoming, friendly and cozy! The skylark pod we stayed in was very clean, cozy and well equipped! The... read more

    sophiee249
    1/02/2020

      What a lovely weekend away! We stayed in the lovely gypsy caravan, which was a wonderful and really unique experience. We took along our two horses, who also had a... read more

    rachelthomas2015
    6/18/2019

      We love this place. Very wheelchair friendly, really well equipped and comfortable, with easy access by car to lots of places of interest particularly Crich Tramway Village, Chatsworth, Bakewell and... read more

    dghiggs61
    10/25/2019
  •   We stayed in Pinder cabin and had a lovely stay, the cabin was spacious and comfortable, nice and warm after cold days out. The children loved meeting the animals and... read more

    Tiggywinkle15
    11/05/2019

      Myself and my sister travelled to Costa Rica and Panama via Viva Holidays Ltd. The holiday was exceptional and one to be treasured forever. Andrew at Viva Holidays... read more

    Paula C
    7/04/2019

      We have just returned from a short stay in one of the pods on site at Hoe Grange Holidays. We couldn’t recommend them enough. The pod has everything you could... read more

    Catboy86
    8/17/2019
  •   Felicity and David made us feel very welcome right from our booking. The pods are well equipped and spotlessly clean. The area is very peaceful with great views and we... read more

    Adventurer_12121
    1/30/2020

      What a wonderful find. As our first experience of needing accessible accommodation we could not have wished for better. Beautiful well equipped lodges in lovely surroundings. We stayed in both... read more

    L9943KBlesleym
    4/03/2020

      We had a lovely time staying in one of the incredibly well equipped pods. I bought my pony along and we had some great rides on the high peak trail.... read more

    plopster1
    6/07/2019
  •   Stayed last week, from 6th to 13th September in the log cabin called Hipley. This was amazing, it was our first visit but certainly not our last. Gold standard disability... read more

    548julie
    9/14/2019

      We stayed in Rainster cabin for a long weekend 6 th to 9 th September. This was my 5 th visit to the amazing Hoe Grange. I had visited before... read more

    Jan Horsman J
    9/17/2019

      Recently spent a week in "Pinder" and had a lovely time. The location is stunning - the site is nestled in a beautiful valley on the edge of the Peaks... read more

    Peachey167
    7/16/2019
  •   Second visit to the accessible holiday cabins at Hoe Grange. David and Felicity were as helpful and friendly as ever. We had a welcome pack of freshly baked bread, butter,... read more

    Charlotte M
    8/07/2019

      We've just returned from our second visit to Hoe Grange. The suggested riding routes with stunning scenery were enjoyed by my daughter and I while the menfolk were delighted with... read more

    Jdrichie12
    7/11/2019

      Arrived and was shown to our pod, fantastic location and the pod was very good indeed plus we had home made bread and milk and tea and coffee. A... read more

    mickvfr
    7/28/2019
  •   We love this place. Very wheelchair friendly, really well equipped and comfortable, with easy access by car to lots of places of interest particularly Crich Tramway Village, Chatsworth, Bakewell and... read more

    David H
    10/25/2019

      For the second year running, we have had a great family holiday at Hoe Grange. We had one cabin for the week, for two sisters and our elderly wheelchair-using... read more

    EJYork2013
    6/25/2019

      Loved every minute of our stay, and so did the family and friends that came to stay. Excellent facilities in our cosy Hipley log cabin. By far the best... read more

    krimpenijssel
    10/25/2019
  •   lovely surroundings real farm country with chickens paying you a visit nice decking area to chill at the end of the day accommodation very good plenty to do nearby... read more

    vincent s
    7/28/2019

      We stayed in Skylark, one of the two glamping pods available at Hoe Grange in February 2020.

    Felicity & David welcomed us when we arrived to show us around... read more

    HelenLCarter
    2/06/2020

      We stayed for a night in one of the cabins . The cabin was spotless and very well equipped , lots of extra touches were added like fresh eggs and... read more

    Ajtravels14
    2/03/2020
  •   We wanted a complete break and some peace and quiet and this was perfect. The caravan was secluded with beautiful views over the countryside. Everything was spotlessly clean and well... read more

    joanne B
    6/04/2019

      We spent four nights at Hoe Grange and had a lovely time. The location is fantastic and right next to the High Peak Trail. The cabin was very clean and... read more

    Big_Al_0000
    7/16/2019

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